Conversation Bridges for “Tough Talks”

In a situation where there's tension, conflict or disagreement, the worst thing you can do is nothing.

Courageous conversations are essential for personal and professional growth, and yet they cause fear and anxiety for most of us--me included! Sometimes we avoid these conversations because we want to steer clear of confrontation, emotional distress, or vulnerability. It's also common to avoid "tough talks" because we fear that our words might fail us, or that we may say the "wrong" thing.

This is where conversation bridges can help. Conversation bridges provide tools for bridging divides, increasing understanding, and strengthening relationships.

Here are a dozen of my favorites:

1. I want to understand your perspective better. Can you tell me more...?
2. I'm not sure I'm following you. Do you mean...?
3. Is ______ a good example of what you're saying/describing?
4. From where I sit...
5. I'm unsure of how we're using the term ______ in this discussion. Can you clarify?
6. I'm nervous saying this but...
7. The way ______ came across could be hurtful...
8. I get the impression that...
9. I'm still working through this, but right now where I'm at is...
10. What I'm hearing is...
11. It sounds like you're saying ______ . Is that accurate?
12. I wonder if...

Leaders, don't put off that courageous conversation another day! The conversation you're dreading is actually an opportunity to build trust, increase connection, and strengthen your team.